Customer Support Resources
Get help quickly with our comprehensive support options
At TripManga, we're committed to providing exceptional customer support. Whether you have a question about your booking, need assistance during your trip, or want to provide feedback, our team is ready to assist you.
Live Chat
Get instant answers from our support team through live chat
Availability: 24/7
Phone Support
Speak directly with our experienced support agents
Main Line: +(256) 767 384 549
Alternative: +(256) 700 000 000
Availability: 24/7
Email Support
Send us a detailed message and we'll respond within 24 hours
General Support: support@tripmanga.com
Supplier Inquiries: suppliers@tripmanga.com
Response Time: Within 24 hours
Knowledge Base
Browse our comprehensive library of articles covering booking, payments, travel tips, and more.
FAQs
Find quick answers to the most commonly asked questions about our services.
My Account
Manage your bookings, view your travel history, and update your profile information.
To help us assist you more efficiently, please provide the following information:
- Your booking reference number (if applicable)
- Full name as it appears on the booking
- Email address associated with your account
- Detailed description of your issue or question
- Any relevant screenshots or documentation
- Preferred contact method for follow-up
Hotel Bookings
- Booking modifications and cancellations
- Room preferences and special requests
- Check-in/check-out issues
- Property amenities and facilities
- Billing and payment questions
Car Rentals
- Vehicle availability and upgrades
- Pickup and drop-off locations
- Insurance and coverage options
- Fuel policies and additional fees
- Damage claims and disputes
Tour Bookings
- Tour itinerary and inclusions
- Group size and private tour options
- Meeting points and pickup arrangements
- Weather-related cancellations
- Accessibility and special requirements
During Your Trip
If you encounter an emergency during your trip, call our 24/7 emergency hotline immediately:
+(256) 767 384 549
What Qualifies as an Emergency
- Accommodation issues (no room available, unsafe conditions)
- Vehicle breakdown or accident
- Tour cancellation or no-show
- Lost or stolen travel documents
- Medical emergencies requiring travel assistance
We value your feedback and take all complaints seriously. If you're not satisfied with any aspect of our service:
- Contact our support team with details of your experience
- We'll acknowledge your complaint within 24 hours
- Our team will investigate and provide a resolution within 5-7 business days
- If you're not satisfied with the resolution, you can escalate to our management team
Complaints Email: support@tripmanga.com