Booking Modifications & Cancellations
How to change or cancel your reservations and understand policies
Modification and cancellation policies vary by service provider and booking type. Always review the specific terms and conditions of your booking before making changes.
Step 1: Access Your Booking
Log in to your TripManga account and navigate to "My Bookings" or use your booking reference number to access your reservation.
Step 2: Select Modification Option
Click on the booking you wish to modify and select "Modify Booking" from the available options.
Step 3: Make Your Changes
Update the details you wish to change (dates, room type, number of guests, etc.). The system will show you any price differences or fees.
Step 4: Review and Confirm
Review the changes and any additional charges before confirming. You'll receive a confirmation email with your updated booking details.
Hotel Bookings
- Free modifications up to 48 hours before check-in (standard bookings)
- Non-refundable bookings may not allow modifications
- Date changes subject to availability and price differences
- Room type upgrades available with price adjustment
Car Rentals
- Free modifications up to 24 hours before pickup
- Vehicle type changes subject to availability
- Pickup/drop-off location changes may incur fees
- Duration changes calculated at daily rates
Tour Bookings
- Modifications allowed up to 7 days before tour date
- Date changes subject to tour availability
- Group size changes may affect pricing
- Some specialized tours have stricter modification policies
Online Cancellation
- Log in to your account and go to "My Bookings"
- Select the booking you wish to cancel
- Click "Cancel Booking" and review the cancellation policy
- Confirm cancellation and receive confirmation email
Contact Support for Cancellation
If you're unable to cancel online or need assistance, contact our support team at support@tripmanga.com or call +(256) 767 384 549.
Standard Cancellation Policy
- More than 7 days before: Full refund minus processing fee (typically 5%)
- 3-7 days before: 50% refund
- Less than 3 days before: No refund
- No-show: No refund
Refund Processing Time
Refunds are typically processed within 5-10 business days after cancellation approval. The time it takes for the refund to appear in your account depends on your payment method and bank.
Non-Refundable Bookings
Bookings marked as "Non-Refundable" cannot be cancelled for a refund. However, you may be able to modify the dates or transfer the booking (subject to availability and fees).
Travel Insurance Claims
If you purchased travel insurance and need to cancel due to covered circumstances (medical emergency, natural disaster, etc.), contact your insurance provider first to initiate a claim.
Force Majeure Events
In cases of natural disasters, political unrest, or other force majeure events, special cancellation policies may apply. Contact our support team for assistance.
Provider Cancellations
If your booking is cancelled by the service provider, you'll receive a full refund or the option to rebook at no additional cost.
- •Always review the cancellation policy before booking
- •Consider purchasing travel insurance for flexibility
- •Make changes as early as possible to avoid fees
- •Keep all confirmation emails and booking references
- •Contact support if you have questions about policies