Account Security Best Practices

Password Requirements

• At least 12 characters long
• Mix of uppercase and lowercase letters
• Include numbers and special characters
• Avoid common words, phrases, or personal information
• Don't reuse passwords from other accounts

Password Tips

• Use a password manager to generate and store complex passwords
• Create a passphrase using random words (e.g., "Coffee-Mountain-Piano-42!")
• Change your password every 3-6 months
• Never share your password with anyone
• Use different passwords for different accounts

What is 2FA?

Two-Factor Authentication requires two forms of verification to access your account: something you know (password) and something you have (phone or authentication app).

How to Enable 2FA

1. Log in to your TripManga account
2. Go to Account Settings → Security
3. Click "Enable Two-Factor Authentication"
4. Choose your preferred method (SMS or Authenticator App)
5. Follow the setup instructions
6. Save your backup codes in a secure location

2FA Methods

• SMS Verification: Receive a code via text message
• Authenticator App: Use apps like Google Authenticator or Authy (more secure)
• Backup Codes: One-time use codes for when you don't have access to your phone

Common Phishing Red Flags

• Urgent requests for personal information or passwords
• Emails from suspicious or misspelled sender addresses
• Generic greetings like "Dear Customer" instead of your name
• Poor grammar and spelling errors
• Suspicious links or attachments
• Requests to verify account information via email
• Offers that seem too good to be true

What to Do If You Suspect Phishing

1. Don't click any links or download attachments
2. Don't provide any personal information
3. Forward the suspicious email to support@tripmanga.com
4. Delete the email from your inbox
5. If you clicked a link, change your password immediately

Review Your Account Activity

Regularly check your account for suspicious activity:

• Login history and locations
• Recent bookings and transactions
• Profile changes
• Payment method updates

Security Notifications

TripManga will notify you via email when:

• You log in from a new device or location
• Your password is changed
• Your email address is updated
• A new payment method is added
• Unusual account activity is detected

When Using TripManga

• Always access TripManga through our official website or app
• Look for the padlock icon and "https://" in the URL
• Avoid using public Wi-Fi for transactions (use a VPN if necessary)
• Log out after completing your booking, especially on shared devices
• Keep your browser and operating system updated
• Use antivirus software and keep it updated

Payment Security

• Only save payment methods on trusted devices
• Review your credit card statements regularly
• Use credit cards instead of debit cards for better fraud protection
• Enable transaction alerts from your bank

Immediate Actions

1. Change your password immediately
2. Enable two-factor authentication if not already active
3. Review recent account activity and bookings
4. Check and update your payment methods
5. Contact TripManga support immediately at support@tripmanga.com
6. Report any fraudulent charges to your bank

Prevention for the Future

• Use a unique password for your TripManga account
• Enable all available security features
• Be cautious about sharing account access
• Regularly update your security settings